Chapter one of the internship report on Machhapuchchhre Bank provides an introductory overview of the report. It introduces the reader to the topic of the internship and sets the context for the subsequent chapters. The chapter one on Internship Report ON Machhapuchchhre Bank includes a brief background of Machhapuchchhre Bank, its mission and vision, the purpose of the internship, the methodology used, and an outline of the report structure.
CHAPTER ONE
1. INTRODUCTION
1.1 Background
In BBA course, every student should go through the eight weeks long internship in any industry relating to their specialized subject in order to practically imply theoretical knowledge in the real work place. Internship in BBA is conducted for the partial fulfilment of academic requirement of BBA eighth semester. The internship program offers interns a chance to learn about the fundamental aspects of an organization, including its systems and culture. It allows interns to showcase their skills and pave the way for their future career. The program provides hands-on experience and helps students grasp the concept of corporate social responsibility, develop a professional attitude, and explore entrepreneurship. This internship specifically focuses on the banking industry, which serves as a steppingstone for career advancement in the financial services sector.
Having internship gives an experience to the career field that you want to pursue, it helps candidates to apply for their job, internship is the medium to increase confidence in the workplace, having an internship links you up with different people, not only this internship also helps to make your resume strong which makes you easy for finding jobs. The internship program was conducted as per the curriculum of Lincoln University and Green Peace Lincoln College affiliated with this university has facilitated me to go to Machhapuchchhre Bank LTD of Itahari branch. Hearty thankful to Green Peace Lincoln College for making able to be a part of the internship program in one of the reputed financial institution of Nepal. With the program will able to gain practical knowledge and experiences and to view the application of theoretical knowledge in the real life.
This project report centers around the tasks and general activities carried out in the Customer Service and Marketing departments of Machhapuchchhre Bank Ltd. The internship serves as a bridge between theoretical knowledge and practical experience, providing support to students in their learning journey. It allows students to apply their theoretical knowledge in real-world scenarios. The main objective is to prepare students to become skilled and professional individuals. As a result, internships have become a crucial part of the educational journey for students completing their degrees.
2
1.2 Objectives of internship
The internship's main
goal is to provide students the chance to engage in a real-world organizational
context and put their newly acquired knowledge and abilities to use. My primary
motivation for working as an intern at MBL was to improve my knowledge of the
banking industry and its customer services as a management student. It has
aided me in fostering in people the self-assurance, rivalry, and performance
levels necessary for adaptability in a changing workplace.
Besides these, the
other specific objectives of the report can be short listed as follows:
·
To deal with all types of customers.
·
To identify products and services to the
customers offered by bank
·
Various product and services of the bank
like debit cards, credit cards, cheques, remittance.
·
To understand and perform various
activities of CSD.
·
To be familiar to the banking practices
rules and regulation.
· To know about various problems and difficulties exist in CSD.
1.3 Methodology
Data will be gathered by the intern from both primary and secondary sources.
Using a methodical, scientific approach ensures that both qualitative and
quantitative data are collected. To obtain accurate information, the intern
would speak with numerous persons, books, newspapers, and other sources. The
data for the project will be maintained by the intern based on the primary and
secondary sources listed below.
i.
Primary data: Primary source of data are known as the data which are collected through observation and direct contact. They are not derived from any other sources. The primary data are the information that will
be collected during the internship period by the observation and involvement.
Most of the primary data will be collected through the following sources:
·
Day to day operation with
staff of MBL bank.
·
Direct dealings with the
customer in the bank.
·
Personal involvements in
the activities of bank.
·
Observations of the bank
and its environment.
·
Daily activities during
internship.
ii. Secondary data: The secondary data is one which has already been collected by a source other than present investigator. Secondary data include both raw data and published summaries. Documentary secondary data include written material such as; books, journal articles, newspapers as well as administrative and public records. I
will collect these types of data through following ways:
·
Annual report of MBL Bank
Limited.
·
Brochures of MBL Bank
Limited.
·
Website of MBL Bank
Limited.
·
Review of the related
past records.
A systematic approach and methodology are
needed in order to do any type of study and prepare report on the study. This
internship report has been designed to give a clear picture of the operations
performed in MBL Bank. The methodologies that are used to prepare the in
explained below:
1.3.1
Organization
Selection
While selecting the organization for the internship
Intern was provided with the internship letter from the college. Then Intern
dropped it into the Human Resource Department of corporate office of
Machhapuchchhre Bank at the Itahari. After two weeks they informed intern to
join Itahari Branch by telephone.
1.3.2
Placement
The
branch manager of MBL BANK, Manish Dahal, supervised the intern. During eight
weeks’ internship period in MBL, intern got the opportunity to work at CSD unit
and got the chance to assist the staffs at their work. The intern was placed in
the Customer Service Department. So, my report is fully focused on CSD where
intern was placed for the internship.
1.3.3
Duration
Intern was placed in the Itahari
branch of MBL as per the convenience and decision of Human Resource Department.
Intern was first guided by the operation head for making the Intern familiar
with the environment of the bank. Regarding placements, the intern was placed
in a single department i.e. in the Customer service Department. The support and
cooperation the Intern got in the bank was instrumental. Intern got the
opportunity to work and observe the task over the Customer service Department
in Itahari branch.
Table No. 1: Department-wise Time Period
| SN | Departments | Time Period |
|---|---|---|
| 1. | Customer Service Department | 8 weeks |
1.3.4
Activities
Done
The intern performed various activities under the
supervision of the respective heads of department. The internee performed and
observed the activities in the customer service department under the supervision,
direction and explanation of MBL staffs. The intern in the Customer Service Department worked closely with the Branch Manager, Mr. Manish Dahal. During the internship, the intern was involved in various activities within the department. Some of the main tasks performed can be summarized as follows:
·
Provide
different forms like account opening form, sms/internet banking form, debit
card application forms, account closing forms etc.
·
Dealing
with customers E-banking
·
Distribute
the debit cards
·
Making
cheque books, register and issuance of cheque books
·
Check
if the required documents to open the account are missing or not
1.3.4
Activities
Help desk
or Customer Service Centre is meeting centre with new or first-time coming
customer as well as general service providing to existing customers following
activities have been performed by the intern in Customer Service Department,
1. In this
department, the intern learns and perform cheque book issuing, and register
them in cheque book register.
2. Print
out the transaction statement, and record them in statement register and
provide them to the customer
3. Filling
up the new account opening process, closing account, passing deposit voucher,
writing cheque, writing applications.
4. Provide
the ATM card to the customer by verifying their signature and register them in
the ATM register book.
5. Provide
the information on various types of account to the customer and help to solve
their queries.
6. Help the
customer on checking their available balance enquiries.
1.4
Limitation of Internship
The banking industry has perks and downsides, just like everything else. Real insight into the profession may be gained through internships, allowing us to build on the theory we learnt in school and get practical experience through the bank. Working as an intern also has a cost, some of which are stated below:
- Compensation may be minimal or non-existent, as banks often hire interns at lower pay rates or unpaid positions.
- Interns may be assigned menial tasks that do not contribute to skill development, as some employers or managers take advantage of the intern's role.
- Working hours for internships can be irregular and may not align with regular business hours, which can be challenging for those who prefer a consistent schedule.