Internship Report On ADBL Bank - Chapter one 2023

Chapter One of the Internship Report on ADBL Bank in 2023 offers a concise introduction, presenting a comprehensive overview of the internship experience at ADBL Bank and providing a glimpse into the organization's operations. It sets the foundation for the subsequent chapters, highlighting key aspects such as the objectives, scope, and methodology of the internship, as well as providing an overview of ADBL Bank's background, its services, and its significance in the banking industry. 

This chapter serves as a valuable starting point for readers, setting the context and laying the groundwork for the detailed analysis and findings that follow in the subsequent chapters of the report.

CHAPTER ONE

1

1. INTRODUCTION

1.1   Background

A Bachelor in Business Administration (BBA) is a four year academic program with eight semester introduced by Lincoln University. This report has been prepared as a partial fulfilment of the degree of Bachelors in Business Administration (BBA) of Lincoln University. The internship report has been prepared after 8 weeks internship at Agricultural Development Bank.

An intern is usually college or graduate student who works, sometimes without pay, in order to gain work experience or satisfy requirements for a qualification. An internship can be defines as a practical of all the subjects and techniques learned in classroom, for completion of BBA. This approach helps the student to be aware of the working environment before they start to work in any organization. This report has been prepared as a partial fulfilment of the requirement for the degree of BBA course of Lincoln University. This report is mainly focused with the internship activities and overall view and of the subject matter that are being carried out by the Intern at Agricultural Development Bank Limited during the period of eight weeks on the subject matter and activities related to general banking. 

This era is the era of globalization and the world has become a global village. So, today in the global business context, everybody needs to have adequate information and knowledge about the changing business environment. Every business now a day has to face cut throat competition. Pursuing the knowledge about the business and management theories in today’s context does not limit into the books that has been prescribed and syllabus by college and universities. It is necessary to have real time knowledge with theoretical aspects. Thus, there is need of implementing theoretical knowledge in the practical field. Getting real-time knowledge with theoretical concept nowadays is about getting practical knowledge entering into the workplace, so that we can have knowledge about the working procedures in the related field.

To build the gap between theoretical knowledge and practical aspects, internship has been taken as a pool and has become supportive to students also. Internship is the concept where one in course of learning can put one’s theoretical knowledge into practical aspects. The basic purpose is to make student predictable and professional. 

2

Therefore, internship program is currently considered as essential for each and every student completing their degree.

This study helps Intern to assess themselves in terms of demand of a profession, and to gain work experience and to develop relation with potential employers. The internship report allowed the Intern to obtain insights into career opportunities through interaction, observation and work experience in the organization. It became a platform to develop basic research and decision making skills and to undertake independent analysis and appraisal of different situation. It has helped the Intern to become competent, confident, and skilled professional in near future such that strengthening their managerial, entrepreneurial and leadership capabilities in today’s organization. Moreover, it also provided an opportunity to the organization to access fresh graduates for some time before employing any of them.

https://www.adbl.gov.np/ ( December 21)

1.1   Objectives of Internship

The main objective of the study is to relate the theoretical knowledge with the practical ones. Besides development of communication skills, decision making, confidence build up are some of the objectives of this internship program. The other specific objectives are as follows: Learn new skills like handling the customer and dealing with them.

·         To gain better understanding of banking system and its functions

·         To get acquainted with the general banking activities and gain practical knowledge of banking activities in the Nepalese market

·         To be familiar with the banking practices, rules, regulation and functioning of bank in Nepal

·         To know customers’ feeling about the services provided by the bank

To observe and know the various departmental functions and their problem

3

1.1  Methodology

Methodology is the description of the procedure followed while collecting the necessary data and information needed for research work and report preparation. Different data needed for the report were collected by observation, different websites, and annual report of Agricultural Development Bank etc.

1.3.1 Organizational Selection

The first step of this study was to select a suitable organization for the internship. Selection of appropriate organization is very important as the scope for learning for an Intern depends upon the organization itself. The selection of organization was made from banking sectors. There are a number of commercial banks available in our country. Intern first approached Agricultural Development Bank Limited. Recommendation letter along with cover letter and Curriculum Vitae of the student was dropped in Human Resource Department of Agricultural Development Bank Limited. Regular follow up was carried out by me in this bank. The bank needed some time to decide as many students had approached them for internship. The positive response was received after one day of approach made to ADBL. Apart from this, ADBL was one of the best options for the Intern due to convenience. Finally, Intern was able to join the ADBL for internship.

1.3.2 Placement

 Intern was placed in the Itahari branch of ADBL as per the convenience and decision of Human Resource Department. Intern was first guided by the operation head for making the Intern familiar with the environment of the bank. Regarding placements, the intern was placed in a single department i.e. in the Customer service Department. The support and cooperation the Intern got in the bank was instrumental. Intern got the opportunity to work and observe the task over the Customer service Department in Itahari branch.

4

1.3.3 Duration of Internship

As per Lincoln University requirement, a BBA student should undergo internship for minimum eight weeks. The internship started from 12 December, 2022 and continues to 8 weeks.  During the entire 8 weeks, the intern worked at Operation Department and was able to gain the knowledge regarding the functioning of the various departments of the bank, its culture, working environment and procedure. The internee was able to learn the bank’s culture, work environment and working procedure regarding banking activities in detail

1.3.4 Activities performed in Bank

1.1  The intern performed various activities under the supervision of the respective heads of department. The internee performed and observed the activities in the customer service department under the supervision, direction and explanation of ADBL staffs. In Customer Service Department, the internee worked under the supervision of Branch Manager, Mr. Bishnu Pal Bohara. The summarized activity done in this department is as follows:

·         Provide different forms like account opening form, sms/internet banking form, debit card application forms, account closing forms etc.

·         Dealing with customers E-banking 

·         Distribute the debit cards

·         Making cheque books, register and issuance of cheque books

·         Check if the required documents to open the account are missing or not

·         Handle incoming calls

·         Filling account opening forms and KYCs

·         Information dissemination to all the customers

·         Check balances and verify signatures

5

1.4 Limitations of Internship

It can be seen that no study is free from limitations. While doing the internship in the bank there were certain limitations by which the intern was not able to get what the course demanded. The following are the major limitation of the study:

·                 This report is based on activities performed in ADBL.

·                 The main limitation was the time factor.

·                 The time period of two months was not enough for a detail study of banking activities and its procedures.

·                 Due to the confidential nature of banking sector and the system implemented in the bank, banks do not provide all the details on relevant information on certain topic in order to maintain the privacy of bank.

·                 Busy schedule of employees restored from learning

·                 Study was limited to a single department i.e. customer service department of ADBL.

Interns are often asked to do the late-night work to help the team.